Welcome to our Shipping Agency FAQ section! Below, you’ll find answers to the most common questions we receive about our shipping services. Whether you’re curious about our rates, tracking options, international shipping capabilities, or special freight handling, we’ve got you covered. If you don’t see your question here, feel free to reach out to our friendly customer service team for personalized assistance.
Q: What are your shipping rates and delivery times
A: Our shipping rates and delivery times vary depending on the destination, size, and weight of the shipment. Please contact our customer service for specific details.
Q: Can I track my shipment online?
A: Yes, we provide online tracking services. You can track your shipment using the tracking number provided to you at the time of booking.
Q: What should I do if my shipment is damaged upon arrival?
A: If your shipment arrives damaged, please notify us immediately. We will guide you through the claims process and work to resolve the issue as quickly as possible.
Q: Do you offer insurance for shipments?
A: Yes, we offer shipment insurance to provide coverage for loss or damage during transit. Please inquire about our insurance options when booking your shipment.
Q: Do you handle international shipping?
A: Yes, we provide international shipping services to many destinations worldwide. We can assist with customs clearance and documentation requirements for international shipments.
Q: How can I book a shipment with your company?
A: You can book a shipment by contacting our customer service team or by using our online booking platform on our website.
Q: Can you handle oversized or special freight?
A: Yes, we have experience in handling oversized and special freight. Please provide us with the details of your shipment, and we will work with you to make the necessary arrangements.
Q: What documentation do I need for international shipments?
A: The documentation required for international shipments varies by destination and the type of goods being shipped. Our customer service team can guide you through the specific requirements for your shipment.
Q: Can I arrange for pickup and delivery of my shipment?
A: Yes, we offer pickup and delivery services as part of our shipping solutions. Please coordinate the details with our customer service team when booking your shipment.Q: What happens if my shipment is delayed?
A: While we strive to adhere to delivery schedules, unforeseen circumstances may cause delays. If your shipment is delayed, we will keep you informed and work to minimise any inconvenience.